Shipping policy
At MoreThanLife, we want your order to reach you safely and as smoothly as possible. Please review our shipping information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your order has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day. During busy periods, new product launches, or holidays, processing times may be slightly longer.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.
Any applicable shipping charges will be clearly shown before you complete your purchase.
Delivery Times
Estimated delivery times are provided at checkout and may vary depending on your location, courier service, and other factors outside our control.
Please note that delivery estimates begin after your order has been processed and shipped.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow some time for the tracking information to update after your package has been handed over to the courier.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your order.
If you notice an error in your address, contact us as soon as possible. We will do our best to update it before the order is dispatched, but we cannot guarantee changes once an order has been shipped.
MoreThanLife is not responsible for packages delivered to an incorrect address provided by the customer.
Delayed Packages
Occasionally, shipping delays may occur due to weather conditions, courier delays, customs processing, holidays, or other circumstances beyond our control.
If your package is taking longer than expected, please check your tracking information first. If you still need assistance, feel free to contact us.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your building reception, or the shipping carrier.
If the package still cannot be found, contact us and we will do our best to assist you.
International Shipping
International shipping availability and costs may vary by destination.
Customers are responsible for any applicable customs duties, import taxes, or additional fees charged by their country. These charges are not included in the product or shipping price unless stated otherwise at checkout.
International delivery times may also be affected by customs processing.
Damaged Orders
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item/package so our team can assist you.
Returns
For information regarding returns, exchanges, or refunds, please refer to our Return & Refund Policy.
Contact Us
If you have any questions about shipping or your order, please contact the MoreThanLife customer support team through our website.