Frequently Asked Questions
Here are the answers to the things people ask most. If you need more information, just reach out.
General questions
After placing your order, you’ll receive an order confirmation by email with your order number and purchase details. If you can’t find the email, please check your spam or promotions folder before contacting our support team.
Enter your discount or gift card code in the appropriate field during checkout and select Apply. Your updated order total will be shown before you complete your purchase.
Please keep in mind that certain promotions may have specific terms or product exclusions, and discount codes cannot always be combined.
We recommend reviewing the size guide available on the relevant product page before placing your order.
For the best fit, compare the listed product measurements with measurements from a similar item you already own.
Care instructions can vary depending on the product and material. Please refer to the care information provided on the individual product page or on the product label.
Following the recommended washing and drying instructions will help maintain the quality, shape, and appearance of your item.
Promotional prices apply according to the terms of the promotion and generally cannot be applied retroactively to orders that were placed before the promotion began.
If you need help with something that isn’t covered in our FAQs, please reach out to our customer support team through the contact options available on our website.
When contacting us about an order, including your order number and the email used at checkout can help us assist you more quickly.
Shipping & Taxes
Orders are processed and shipped according to the shipping option selected at checkout. Available delivery methods, estimated delivery times, and applicable shipping charges will be displayed during checkout.
Delivery times can vary depending on the destination, carrier, seasonal demand, and other circumstances outside our control.
Any applicable taxes, duties, or other charges may depend on your shipping destination and local regulations.
Where applicable, these charges will be presented during checkout or may be collected separately by the carrier or local authorities.
Once your order has shipped, you’ll receive a shipping confirmation containing tracking information when tracking is available.
You can use the tracking details provided in that email to follow your package and view the latest delivery updates.
Packages often pass through regional sorting centers and distribution hubs before reaching their final destination. Because of this, tracking updates may occasionally appear to show your package moving in a different direction.
This is generally a normal part of the carrier’s delivery network. We recommend following the latest update provided by the carrier.
First, check around your delivery location, including entrances, mail areas, and other safe locations where the carrier may have left the package.
It’s also worth checking with household members, neighbors, or building management if applicable.
If the package still cannot be located, please contact the shipping carrier using the tracking information provided with your order. If you need further assistance, contact our support team with your order details.
If your package appears to be lost in transit or arrives damaged, please contact our customer support team as soon as possible.
For damaged deliveries, please keep the original packaging and take clear photos of both the package and the affected items. This information may be needed to help us review the issue and determine the appropriate next step.
If an item is missing, first check your order confirmation and shipping information to make sure the item was included in the shipment. Some orders may be sent in separate packages.
If you’ve confirmed that an item is missing, contact our support team with your order number and details about the missing product so we can look into it for you.
Returns & Exchanges
Return, refund, and exchange options depend on the product and the applicable terms of our return policy.
Before sending an item back, please review our current return policy to confirm that your order and product are eligible.
Eligible items may be returned according to the requirements outlined in our return policy.
Items generally need to meet the applicable condition requirements and may be subject to exclusions. Please review the return policy before sending anything back.
If you’d like to request a return or exchange, please contact our customer support team with your order number and the reason for your request.
Our team will provide the appropriate instructions based on your order and the item you purchased.
If your order qualifies for an exchange, you can contact our support team to find out which exchange options are available.
Exchange availability may depend on current inventory, product eligibility, and the terms of our return policy.
Returned products should meet the condition requirements outlined in our return policy. Please avoid washing, altering, or damaging an item before returning it if you believe it may need to be exchanged or returned.
Some products may have additional eligibility requirements or exclusions.
Once an eligible return has been received and reviewed, any approved refund will be processed according to our return policy.
The time it takes for the refunded amount to appear in your account can also depend on your payment provider or financial institution.
Cancel & Modify
We begin processing orders as quickly as possible, so cancellation requests are not guaranteed once an order has been submitted.
If you need to cancel an order, please contact our support team as soon as possible and include your order number.
If you notice an error in your shipping information, contact us as soon as possible.
Once an order has entered processing or has been shipped, we may no longer be able to change the delivery address. In some cases, you may need to work directly with the shipping carrier.
Order changes depend on how far your order has progressed through processing.
Contact our support team as soon as possible if you need to make a change. Once an order has been processed or shipped, modifications may no longer be possible.
An order may occasionally be cancelled because of inventory availability, payment verification, incorrect billing information, or other order-processing issues.
If your order is cancelled, any applicable payment reversal or refund will be handled through the original payment method according to the processing time of your payment provider.
Once an order has been submitted, the payment method generally cannot be changed from the existing order.
If you need assistance with a payment issue, please contact our support team as soon as possible.
Ambassador Program
The More Than Life Ambassador Program is designed for people who genuinely connect with our brand and want to share More Than Life products and values with their community.
We look for individuals who are a good fit for the More Than Life brand and are interested in creating authentic content and sharing the brand with their audience.
Eligibility and application requirements may vary depending on the current program terms.
Depending on the current program, ambassadors may receive access to special offers, brand opportunities, exclusive products, or other benefits.
Program benefits can vary, so approved ambassadors will receive the applicable details when they join.
Start by submitting an ambassador application through the available application process. If selected, you’ll receive additional information about the program, available benefits, and how to share More Than Life with your audience.
We encourage ambassadors to create genuine content that reflects their own style and experience with the brand.
If you’re interested in joining the More Than Life community as an ambassador, use the current ambassador application option available on our website.
Our team will review applications and contact selected applicants with the next steps.